How it works
From first question to paid order, in one conversation.
Hapro answers, checks your stock, builds the basket and sends the payment link, then brings in your team when it matters.
What happens when a customer calls or messages
Step 1: The customer gets in touch
They call or message as usual. No menus, nothing new to learn.
Step 2: Hapro works out what they need
A price, a stock check, an order, or a word with someone in the shop.
Step 3: Products, stock and prices are checked
From your own catalogue, at the location they're buying from, before it answers.
Step 4: The basket takes shape
Customers add and change items just by saying so.
Step 5: An order is created
With everything it needs, including collection or delivery.
Step 6: The customer pays
They get a secure payment link by text or WhatsApp and pay on a hosted checkout.
Step 7: Your team steps in when needed
If a person is needed, the conversation goes to your staff with the reason and any basket attached.
Your team picks up where the assistant left off.
The first person to accept takes over and the assistant stays quiet. When they are done, they complete the handoff or hand the customer back.
- Customer details and history
- Reason for the handoff
- What the assistant already did
- Current basket and order status
A guided setup that saves as you go.
Choose a plan, then follow the steps.
Step 1: Your shop
Your business details and the shop you sell from.
Step 2: Products
Type them in, upload a spreadsheet or connect Shopify.
Step 3: AI assistant
Name your assistant and switch it on.
Step 4: Store policies
Delivery, returns, opening hours and common questions.
Step 5: Payments
Start in test mode, or connect your own Stripe account.
Step 6: Phone and WhatsApp
Choose a phone number for your shop.
Step 7: Try it and go live
Talk to your assistant in a test console, then go live.
See it with your type of business.
A whole conversation, from the first question to a paid order, using products like yours.