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Setup guides, how-tos and fixes for common problems. Search, or browse by topic below.
Browse by topic
- Getting startedSet up your account, your shop and your assistant, and get ready to go live.5 articles
- PhoneGet a phone number for your shop and understand how your phone lines are set up.1 article
- WhatsAppHow WhatsApp and text message conversations with your customers work.1 article
- Products & inventoryAdd your products, prices and stock by hand or from a spreadsheet, and keep stock accurate.3 articles
- OrdersHow Hapro creates orders from conversations, and what each status means.2 articles
- PaymentsConnect Stripe, try test payments and understand how payment links work.2 articles
- Human handoffHow conversations move to your team, and how your team takes them over.3 articles
- IntegrationsConnect Shopify, WooCommerce, Square or Lightspeed, send products from your own system, and see which other systems Hapro works with.12 articles
- Account & billingManage your plan, payment details, usage, team, locations and account security.7 articles
- TroubleshootingQuick help when something is not working as you expect.4 articles
Common questions
How long does setup take?
That depends on how you add your products, and you don't have to do it in one sitting. The guided setup takes you through your shop, products, AI assistant, store policies, payments, and phone and WhatsApp, then a final check. Everything saves as you go, so you can stop and come back at any time. Complete the guided setup.
Can the assistant check my live stock?
Yes. The assistant answers from the stock Hapro holds for each of your locations, which changes as orders are placed and as your team updates it. If your products come from a connected store, Hapro checks it for changes every 15 minutes, and you can select Sync now to bring in its latest stock at once. Update your stock.
Can my team take over a conversation?
Yes. When the assistant hands a conversation over, it appears in Handoffs. Accept it and you can reply at once, with the conversation so far, the reason for the handoff and any basket in front of you. The assistant stays quiet while you hold the conversation. Accept and reply to a handoff.
Does it work if I have more than one shop?
Yes. Add each shop or warehouse as a location, and stock is kept for each one. Each phone line can sell from a particular location, so a customer calling your Harrow number hears what Harrow has. Manage your locations.
Can I connect my till or POS?
Yes, if it's Square or Lightspeed Retail (X-Series). Connect it from Settings → Integrations; both connections are in beta. For any other system, export your products and stock as a CSV or Excel file and upload it, or, on plans with API access, send them with the Product API. Which systems Hapro works with.
How do I contact support?
Use the contact form and choose support as the reason. Tell us your business name and what you were trying to do, and we will get back to you.