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Your digital commerce team
Hapro answers your customers, checks your stock, takes the order and sends the payment link. When a customer needs a person, your team takes over.
Point at or tap “human” or “AI” to see who does what.
Works with the tools you already use
Customers don't wait for a quiet moment. Hapro answers whenever they call or message.
Serving a queue?
What happens when a customer calls or messages your shop.
| Voicemail | A basic chatbot | Hapro | |
|---|---|---|---|
| Answers the customer at once | |||
| Knows your stock and prices | |||
| Takes the order | |||
| Sends a secure payment link | |||
| Replies in the customer's language | Some | ||
| Hands over to your team, with the conversation | A message to return | Some |
Before it answers, Hapro looks up the product, the price and the stock at that shop. If something has run out, it says so rather than guessing.
Hi! Ask me about anything on our shelves.
Try a question
| Product | Price | Stock |
|---|---|---|
| Laila Basmati Rice 5kg | £11.99 | 14 |
| Chakki Atta 10kg | £13.49 | 6 |
| Paneer 200g | £2.29 | Out |
| Vegetable Samosas 20pcs | £4.99 | 22 |
Written out turn by turn, from the customer's first question to what happens next. They're examples we wrote. No customer was recorded.
“Do you have 10kg Elephant Atta in stock?”
Customer
Hi, do you have 10kg Elephant Atta in stock?
Hapro
Yes, Elephant Atta 10kg is £13.49, and our Harrow store has 6 in stock. Would you like me to add one to an order for you?
Customer
Do you have the 20 kilo as well?
Hapro
The 20kg is out of stock at Harrow at the moment, so I can't promise one today. The 10kg is ready if that helps. Shall I add it to an order?
“Can I order four bags and collect them this evening?”
Customer
Hi, can I order four bags of Laila Basmati Rice 5kg and collect them this evening?
Hapro
Of course. Laila Basmati Rice 5kg is £11.99 a bag and in stock at Harrow. That's 4 bags for collection from Harrow, £47.96 in total. Shall I place the order?
Customer
Yes please.
Hapro
Done. I've sent you a secure payment link, and your order is confirmed as soon as it's paid.
“Can I speak to someone about a larger order?”
Customer
Can I speak to someone about a larger order? It's for a family event next weekend.
Hapro
Of course. I'll pass you to one of the team at our Harrow store. They'll see what we've talked about, so you won't need to repeat anything.
Sign up and follow the guided setup. From then on, Hapro works from your own products, stock and prices.
Connect Shopify, WooCommerce, Square or Lightspeed, upload a spreadsheet or type products in.
Whether they call or message, Hapro works out what they want and answers from your catalogue.
Hapro puts the products and quantities in a basket and sends a secure payment link.
They see the conversation, the reason and the basket, so nobody starts again.
Still deciding? Read a sample conversation or compare the plans.
You connect your shop system, upload a spreadsheet or add products by hand. It works with Shopify, WooCommerce, Square and Lightspeed Retail (X-Series) stores, and with CSV or Excel files. On plans with API access, your own system can also send products with the Product API. Hapro answers from that catalogue of products, prices and stock, so it only offers what you actually have.
Yes. Phone calls and WhatsApp conversations work from the same catalogue, stock, orders and customer history, and your team sees both in one dashboard. Payment links go out by text message or WhatsApp.
It hands the conversation to your team. When a question needs a person, or the customer asks for one, it goes to your handoff queue with the reason, the conversation so far and any basket or order attached. A team member accepts it and carries on. The assistant stays quiet while they do, so the customer never has to repeat themselves.
You set the pace: setup is self-serve and everything saves as you go, so you can stop and come back. After you choose a plan and pay, a guided setup takes you through your shop, products, AI assistant, store policies, payments, and phone and WhatsApp. You can talk to your assistant in a test console before any customer reaches it.
No. Plans are monthly. You can cancel at any time and keep access until the end of the period you've paid for. We don't refund partial months.
Yes. An owner or administrator can change plan in Settings → Billing. An upgrade applies immediately, and a downgrade takes effect when the period you have paid for ends.
No. Customers pay on Stripe's hosted checkout page, into your own Stripe account. Card details are entered there and never reach Hapro.
Book a short demo. We'll show you Hapro answering a customer, taking the order and sending the payment link in a shop like yours.
