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Try your assistant in the test console

Talk to your assistant the way a customer would before any customer reaches it.

Updated 24 Oct 2026

The test console lets you talk to your assistant the way a customer would, so you can check its answers before customers use it. You can open it from the last setup step or from the bottom of the AI agent page.

Where to find it

  • In the last setup step, Try it and go live, under Talk to your assistant.
  • At the bottom of the AI agent page, in the Test your AI agent card.

Using it

  1. Type a message in the box (Ask the assistant something…) and select Send.
  2. Carry on the conversation as a customer would.
  3. Select Start over to begin a fresh conversation.

Try the questions your customers really ask, for example:

  • "What do you sell?"
  • "Do you have basmati rice in 5kg?"
  • "Add two to my basket."
  • "Do you deliver?"
  • "What time do you close on Sunday?"
  • "Can I speak to someone?"

Good to know

  • Nothing in the test console reaches a customer.
  • A test conversation can create a real basket, which shows on the Carts page.
  • Test conversations count towards your plan's conversation allowance, like any other conversation the assistant handles.
  • If an answer is wrong, check the product's name, price, stock and whether it is on sale, and check what you have published in Knowledge. See The assistant can't find a product.